Design for Interaction Master’s

TU Delft | 2011 - 2012

For my graduation project at the TU Delft Faculty of Industrial Design, I collaborated with Qwic to develop a new e-bike concept grounded in contextual user research. This project marked my first experience designing interfaces—a moment that sparked a passion I’ve pursued ever since.

The project aimed to redefine the e-bike for urban commuters, addressing barriers like outdated perceptions of e-bikes and the complexity of city travel. Through extensive user research, I uncovered insights into the needs and lifestyles of urban professionals, shaping a design vision that emphasized simplicity, ease, and connection with urban life.

The final concept blended robust aesthetics with intuitive interactions, including a hassle-free battery system, user-friendly e-controls, and a complementary smartphone app to enhance the riding experience. This holistic approach combined the physical and digital seamlessly.

I included an more extensive executive summary below.

Qwic Urban E-Bike: Redesigning for the Modern Commuter

Qwic, a Dutch company producing electric two-wheelers, sought to innovate its e-bike offering to better appeal to urban commuters aged 25–50. The project aimed to redesign their e-bike to overcome two key challenges:

  1. Current e-bikes are seen as traditional bicycles and perceived as overpriced.

  2. E-bikes are primarily associated with older users, creating a stigma among younger urban professionals.


Project Approach
The project followed four phases:

  1. Analysis
    A thorough exploration of urban mobility and Qwic’s product line revealed that the company needed to shift from supplier-driven development to user-centered innovation.

  2. User Research
    Extensive research into the experiences and preferences of urban professionals highlighted two main insights:

    • E-bikes should enhance the emotional and practical experience of urban commuting.

    • While technologically advanced, they must remain intuitive and seamlessly fit users’ lifestyles.

  3. Envision
    Research revealed a contradictory relationship between users and current e-bikes: while empowering, they often create unnecessary hassle. This led to the design vision:
    “Enable effortless movement within the city, freeing users from daily boundaries and empowering them to enjoy urban life to its fullest.”

  4. Design
    The resulting Urbangility E-Bike concept focused on improving key areas:

    • Distinctive Aesthetics: Robust and stylish design that communicates its identity as a modern e-bike.

    • Fluent Battery Interaction: Hassle-free charging, placement, and security.

    • Intuitive Controls: Ensuring an agile and effortless riding experience.

    • Smart Connectivity: A smartphone app promoting sporty riding and urban exploration.

    • Personalization: Flexible options to cater to different user groups.


Impact
The Urbangility E-Bike received positive feedback from urban professionals, particularly for its user-friendly battery system. While further refinements were suggested, the project successfully addressed the initial challenges, laying the foundation for a next-generation urban e-bike tailored to its target audience.

Question about my work?

Kay van Mourik 2024

Design for Interaction Master’s

TU Delft | 2011 - 2012

For my graduation project at the TU Delft Faculty of Industrial Design, I collaborated with Qwic to develop a new e-bike concept grounded in contextual user research. This project marked my first experience designing interfaces—a moment that sparked a passion I’ve pursued ever since.

The project aimed to redefine the e-bike for urban commuters, addressing barriers like outdated perceptions of e-bikes and the complexity of city travel. Through extensive user research, I uncovered insights into the needs and lifestyles of urban professionals, shaping a design vision that emphasized simplicity, ease, and connection with urban life.

The final concept blended robust aesthetics with intuitive interactions, including a hassle-free battery system, user-friendly e-controls, and a complementary smartphone app to enhance the riding experience. This holistic approach combined the physical and digital seamlessly.

I included an more extensive executive summary below.

Qwic Urban E-Bike: Redesigning for the Modern Commuter

Qwic, a Dutch company producing electric two-wheelers, sought to innovate its e-bike offering to better appeal to urban commuters aged 25–50. The project aimed to redesign their e-bike to overcome two key challenges:

  1. Current e-bikes are seen as traditional bicycles and perceived as overpriced.

  2. E-bikes are primarily associated with older users, creating a stigma among younger urban professionals.


Project Approach
The project followed four phases:

  1. Analysis
    A thorough exploration of urban mobility and Qwic’s product line revealed that the company needed to shift from supplier-driven development to user-centered innovation.

  2. User Research
    Extensive research into the experiences and preferences of urban professionals highlighted two main insights:

    • E-bikes should enhance the emotional and practical experience of urban commuting.

    • While technologically advanced, they must remain intuitive and seamlessly fit users’ lifestyles.

  3. Envision
    Research revealed a contradictory relationship between users and current e-bikes: while empowering, they often create unnecessary hassle. This led to the design vision:
    “Enable effortless movement within the city, freeing users from daily boundaries and empowering them to enjoy urban life to its fullest.”

  4. Design
    The resulting Urbangility E-Bike concept focused on improving key areas:

    • Distinctive Aesthetics: Robust and stylish design that communicates its identity as a modern e-bike.

    • Fluent Battery Interaction: Hassle-free charging, placement, and security.

    • Intuitive Controls: Ensuring an agile and effortless riding experience.

    • Smart Connectivity: A smartphone app promoting sporty riding and urban exploration.

    • Personalization: Flexible options to cater to different user groups.


Impact
The Urbangility E-Bike received positive feedback from urban professionals, particularly for its user-friendly battery system. While further refinements were suggested, the project successfully addressed the initial challenges, laying the foundation for a next-generation urban e-bike tailored to its target audience.

Question about my work?

Kay van Mourik 2024

Design for Interaction Master’s

TU Delft | 2011 - 2012

For my graduation project at the TU Delft Faculty of Industrial Design, I collaborated with Qwic to develop a new e-bike concept grounded in contextual user research. This project marked my first experience designing interfaces—a moment that sparked a passion I’ve pursued ever since.

The project aimed to redefine the e-bike for urban commuters, addressing barriers like outdated perceptions of e-bikes and the complexity of city travel. Through extensive user research, I uncovered insights into the needs and lifestyles of urban professionals, shaping a design vision that emphasized simplicity, ease, and connection with urban life.

The final concept blended robust aesthetics with intuitive interactions, including a hassle-free battery system, user-friendly e-controls, and a complementary smartphone app to enhance the riding experience. This holistic approach combined the physical and digital seamlessly.

I included an more extensive executive summary below.

Qwic Urban E-Bike: Redesigning for the Modern Commuter

Qwic, a Dutch company producing electric two-wheelers, sought to innovate its e-bike offering to better appeal to urban commuters aged 25–50. The project aimed to redesign their e-bike to overcome two key challenges:

  1. Current e-bikes are seen as traditional bicycles and perceived as overpriced.

  2. E-bikes are primarily associated with older users, creating a stigma among younger urban professionals.


Project Approach
The project followed four phases:

  1. Analysis
    A thorough exploration of urban mobility and Qwic’s product line revealed that the company needed to shift from supplier-driven development to user-centered innovation.

  2. User Research
    Extensive research into the experiences and preferences of urban professionals highlighted two main insights:

    • E-bikes should enhance the emotional and practical experience of urban commuting.

    • While technologically advanced, they must remain intuitive and seamlessly fit users’ lifestyles.

  3. Envision
    Research revealed a contradictory relationship between users and current e-bikes: while empowering, they often create unnecessary hassle. This led to the design vision:
    “Enable effortless movement within the city, freeing users from daily boundaries and empowering them to enjoy urban life to its fullest.”

  4. Design
    The resulting Urbangility E-Bike concept focused on improving key areas:

    • Distinctive Aesthetics: Robust and stylish design that communicates its identity as a modern e-bike.

    • Fluent Battery Interaction: Hassle-free charging, placement, and security.

    • Intuitive Controls: Ensuring an agile and effortless riding experience.

    • Smart Connectivity: A smartphone app promoting sporty riding and urban exploration.

    • Personalization: Flexible options to cater to different user groups.


Impact
The Urbangility E-Bike received positive feedback from urban professionals, particularly for its user-friendly battery system. While further refinements were suggested, the project successfully addressed the initial challenges, laying the foundation for a next-generation urban e-bike tailored to its target audience.

Question about my work?

Kay van Mourik 2024